FAQ

What is ARTIFFEX?

Building on almost 20 years and millions of dollars of research and development, ARTIFFEX helps accounting professionals save time by eliminating manual data entry. The software as a service (SaaS) application transforms information found in investment statements, online websites and direct bank feeds from over 1000 different financial institutions worldwide.  The data can then be utilized for performance reporting, tax accounting including recording journal entries.

We worked with hundreds of accounting professionals to ensure that our software meets the standard operating practices of accountants, and offers clients efficiencies including reductions in overhead costs.

Is ARTIFFEX compatible with accounting software?

Yes. Using our integrated export tool, any information found on the ARTIFFEX platform can be exported into a customized Microsoft Excel spreadsheet and subsequently uploaded into the accounting platform of your choice. If the firm utilizes QuickBooks Online, journal entries can be pushed directly from Artiffex via an API.

How much does ARTIFFEX cost?

To sign up for ARTIFFEX there is a one-time fee at the start of an engagement which covers setup, initial training and ongoing telephone and email support. The fee also includes all future developments and enhancements of the ARTIFFEX platform

Usage prices start at $25 per month per entity (an entity is defined as a single and independently existing body, individual, corporation, privately held corporation, trust, or estate containing an unlimited number of accounts from an unlimited number of financial institutions)

What kind of technical support does ARTIFFEX offer?

Client support is available weekdays from 8am to 6pm (EST) by telephone and until 10pm (EST) via email. Our representatives are located in our Montreal office and are available to assist users with questions related to functionality, operations, and day-to-day use of the platform.

What is ARTIFFEX’s commitment to future product development?

Artiffex collaborates with its customers constantly to ensure their needs are met and exceeded.

We continuously work with industry experts and accounting professionals to ensure that our service is aligned with standard accounting procedures and practices. When we receive a request for a new functionality we assess the request and its impact to the entire industry we service. Our developers and engineers then work on building the functionality into the software.

How does ARTIFFEX work?

With a just few clicks, users can upload financial information to the Artiffex platform regardless of the source;

  • PDF statements
  • Financial institution web-portals using secure-access credentials
  • Direct custodial feeds

Once uploaded and validated, the information can be used to generate a variety of reports including but not limited to:

  • Realized Gain/Loss Report
  • Realized Income Report
  • Foreign Asset Report
  • Performance Report (IRR and ROR)
  • Activity Report
  • Broker Writeup

What if a financial institution you deal with is not currently supported?

Provide ARTIFFEX native PDF statements (at least 6 months of consecutive documents) or access to the financial institution portal, which will allow us to develop support. Turn-around times are approximately as follows:

  • 5 – 7 business days for a new financial institution web-portal
  • 2 – 3 weeks for a new periodic statement type
  • 2 – 4 weeks for a direct bank feed

Can I import historical data into ARTIFFEX from any other software platforms?

No

How long is the training and how fast will new users be able to use ARTIFFEX?

Live on-site training is provided to new users at the onset of an engagement and consists of a half-day or full-day session at the client’s location depending on requirements. Supplemental training sessions are available upon request and can be executed in-person or by webinar.

New users/clients are up-and-running within 2-3 business days of the onset of an engagement. Upon creation of a proprietary database for a new client, administrative users are able to immediately begin creating users and setting firm properties with the help of our extensive library of user-guides and tutorial videos.

Security / confidentiality of information

At Artiffex we continuously strive to provide better than bank-level security of our client’s information. We currently hold an SSL Security rating of “A”. At the onset of an engagement both parties are required to sign confidentiality agreements as well as non-disclosure agreements (NDA). All data stored on Artiffex servers is the sole property of our clients.

ARTIFFEX Demo

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